Once your order is dispatched from our warehouse, you will receive an email confirmation along with a tracking number. Please note that we have multiple warehouses, so items within the same order may be shipped from different locations and arrive at different times. You can track each item using the respective tracking number provided.

We aim to process and dispatch your orders as quickly as possible, usually within 5 hours during business hours. If you need to make any changes to your order, such as changing the size, color, or shipping address, please contact our customer service team immediately. We can't guarantee changes can be made once the order processing has begun, but we'll do our very best to accommodate your request.

Due to the locations of our various warehouses, items within the same order may sometimes be sent separately. This allows us to expedite the delivery process and get your items to you as quickly as possible. Rest assured, you can track each of your items using the individual tracking numbers provided.

If you've ordered multiple items, they might be shipped from different warehouses and arrive at different times. Don't worry - you can use the tracking numbers provided in your shipment confirmation email to track the progress of each item.

At this time, we are only offering shipping within the U.S.A. However, we have plans to expand our shipping services. In the near future, we will be adding Canada and the rest of North America to our shipping destinations. Following that, we will gradually begin shipping to Europe and other international locations. Please stay connected with us via our email updates to receive the latest information about our expanding shipping destinations.

Typically, orders are delivered within 7 to 10 business days, with business days being Monday through Friday, excluding weekends. Please note that some items are custom made to order and may require additional processing time. We always strive to process and ship your order as quickly as possible. However, in order to ensure the well-being of our employees, our operations during weekends are limited, and weekends do not count towards the delivery time. This might occasionally lead to slightly longer delivery times. We appreciate your patience and understanding.

Yes, we do. We have a 30-day return and exchange policy, as long as the items are unused, in their original packaging, and in the same condition as received. Please contact us within 30 days of purchase if you're not satisfied with your order or if a product arrives defective or damaged. However, please note that certain types of items cannot be returned, such as custom products and personal care goods, as well as gift cards. Return shipping costs will be the responsibility of the customer unless the return is due to our error. For more detailed information, please visit our official Refund Policy page.

Indeed, we are! JewelryIceCream.com shines as a precious gem among a network of family-owned businesses, all established in the vibrant heart of New York City for over two decades. Our legacy spans both the tangible and online worlds, endowing us with a diverse tapestry of experiences across multiple sectors, and polishing our reputation to the gleam of reliability and trust you see today.

Our pledge is deeply embedded in delivering unparalleled service and exquisite pieces that captivate and inspire, each selection reflecting our unwavering assurance in its quality. Central to our ethos is the precious bond of trust we forge with you, our esteemed patrons — a bond we cherish and strive to enrich with every glittering offering.

Your choice to explore JewelryIceCream.com for your shopping desires is an honor we don't take lightly, and we are committed to ensuring your experience with us sparkles as much as our jewelry.